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The Australian Banking Association
Dear <<First Name>>,

Banks step up to support customers and the economy

Since the start of the COVID-19 pandemic, banks have provided an estimated $6.8 billion of deferrals and more than $45 billion in new loans, including $8.5 billion to small businesses.

Deferrals include 370,000 mortgage deferrals for homeowners, 170,000 business loan deferrals and 37,000 other deferrals, including personal loans and credit cards.

Read the May 3 media release

Debit cards for isolated and vulnerable customers

Over the next few weeks, banks will be contacting customers who don’t have debit cards. Currently there are over half a million Australian bank customers who actively use a passbook account or transaction account with no linked debit card.
Banks are offering these debit cards to ensure that all customers have the option to use a card if they are isolating or in quarantine. People receiving cards are under no obligation to activate or use them.
Information is available at

Debit card video

Watch this video featuring ABA CEO Anna Bligh explaining the upcoming delivery of debit cards.

Bank JobKeeper hotlines now live

Australia’s banks have bolstered their efforts to help businesses needing to bridge the gap until the first Jobkeeper payments begin in May by setting up hotlines. They’ve also working with the ATO to streamline the application process.

These JobKeeper hotlines are now live:

  • ANZ: 1800 571 123
  • Bank of Melbourne: 1300 784 873
  • Bank SA: 1300 669 472
  • BOQ: 1300 55 72 72
  • Bendigo Bank – web enquiry only
  • CommBank: 13 26 07
  • NAB: 1800 JOBKEEPER (1800 562 533)
  • St George: 1300 730 196
  • Suncorp Bank: 13 11 55 (then select 1,3,3,1)
  • Westpac: 1300 731 073

COVIDSafe App gets CEO approval

The CEOs of Australia’s banks are supporting the Federal Government’s efforts to improve tracing of COVID-19 within the community by downloading the COVIDSafe app.

To better protect their staff and their customers, CEOs are also personally encouraging their staff to do the same.

Electronic conveyancing and electronic mortgages

The ABA is pursuing reforms to enable electronic signatures for transactions and mortgages. These changes will improve banks’ ability to lend and do business now, and if the changes are retained post-pandemic, will be critical to digital banking.

We are seeking legislative reforms at Commonwealth, and state/territories levels.

Policy Submissions

Recently published ABA submissions:

Protect yourself against fraud

Scammers are using the spread of COVID-19 to take advantage of people across Australia. The ABA has begun a campaign to raise awareness and help protect customers.
  • Read the ‘Protect Yourself’ fact sheet on security and safety. Download
  • The fact sheet has been translated into 12 languages. Download the .zip file
  • Stay 'Safe & Savvy' - protect yourself against elder financial abuse with this brochure. Download
More information is available at
COVID-19 Relief FAQs

COVID-19 hub

The ABA continues to add to its COVID-19 hub. Find constantly updating FAQs and links to bank COVID-19 pages. Go to

ABA in the media

Bank Fact

Australian banks have so far provided a six month loan holiday on an estimated AUD $6.8 billion of business, mortgage and other loan repayments. 

Source: ABA
Warm regards,
The ABA team.
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