During a Pandemic, How Can You Excel at
Credit and Collections?
We understand that extending credit to our customers and collecting past-due balances are truly challenging tasks. To complicate matters, has COVID-19 done a number on your accounts receivable balances? Are you looking for guidance on how to work with and through the challenging credit and collections impacts of the pandemic with your utility customers/members? If so, we invite you to register for this three-part webinar that will address:
- Building a pandemic plan
- Impact calculations
- Policies and procedures
- Bankruptcy notifications and best practices
- Financial impacts and legal considerations
- Mastering tough conversations
- Effective verbal and written communication
- When collections attempts fail
The three 90-minute webinars will be taught by Teri Wallis, who has over 20 years of experience working in and with cooperatives across the nation. Her depth of knowledge comes from a deep understanding and work in the areas of finance and accounting, including having served as regional vice president at National Rural Utilities Cooperative Finance Cooperative and having taught financial topics for NRECA’s Management Internship Program (MIP).