Alexander County Newsletter No. 5 Mar. 2020

Streets With Customers

We have turned up customers on the following streets in Alexander County: 
  • 3rd Ave SW
  • Coon Mountain Ln
  • Daniels Lumber Rd
  • Fair Acres Ln
  • Forest Rd
  • Fox Way Rd
  • Hammer Rd
  • Hayden Burke Rd
  • Henry Rd
  • Henry Watts Rd
  • High Point Dr
  • Highway 16 N
  • Ingram Farm Rd
  • Jay Burke Rd
  • Kelsoe Hollow Ln
  • Liledoun Rd
  • Lin Adams Ln
  • Little River Church Rd
  • Peach Tree Ln
  • Pearson Knob Ln
  • Shady Oaks St
  • Southern Skies Dr
  • St. Clair Rd
  • Tower Rd
  • Wagner Rd
If you live on one of these roads your home may be serviceable. Make sure you are on the waitlist then contact Nichole Rowland to discuss getting scheduled for installation: (704) 665-7561 or 
Map Showing Current Broadband Focus Areas as of March 2020

Green Highlighted Area: Where we are are able to turn up customers at this time. Contact Nichole to get scheduled. 
Blue Icons: Current antennas from which we can turn-up customers.
Orange Icons: Next two hubs/ antennas where we will turn-up customers from.
Purple Icons: Rocky Face which will have service soon.
Link to the map.

We Hired a Local Installer and Tester (pictured below)

We would like to increase the number of days per week when we can perform installations so if you are interested in a part-time position as an entry-level installation technician see job description. We would love someone who is able to perform installations on Friday and Saturday. Interested applicants should email a resume to for consideration. 
Pictured: New local installer Christian and local signal tester Tiffany.

This is How We Perform a Site Test

Our tester will come to your home (nobody needs to be present). She will attempt to visually spot one of our hub locations. If she can't visually see one of the hub locations she will test in the direction of the closest hub location with one or more of the four antennas below. She will use her laptop to test the connection and if it is successful she will record the antenna to use and the location where the antenna should be mounted.
Pictured: Testing antennas mounted to a tripod used for site tests.

Photos from Our Alexander County Installs

Commissioners hear broadband update, endorse TBA’s Taylorsville Core Trail
ALEXANDER COUNTY, NC (March 11, 2020) – At their March 9th meeting, Alexander County Commissioners received an update on the broadband internet pilot program. If you missed the update here's the link.

Top Questions and Answers from Alexander County

  • Understanding the waitlist process. This was described in the October 2019 newsletter. Of course, you need to be on the waitlist so sign-up for the waitlist.
  • Do I have to pay at the time of installation? Yes, but payments are made online using a link that will be provided at the time of installation by the installer. The amount due will be the first month (residential rates currently start at $39.99 per month) plus the installation fee (currently $135 for residential customers).
  • What speed do I need? Read Minimum speed to stream Netflix, Hulu, and moreHere's how many Mbps is enough and What Internet Speed Do I Need for Streaming?
  • When will service be available at my address? We are not able to tell you when or if the service will be available at your address. We use the newsletters to notify you of where we are currently turning up customers. We are currently only doing a pilot program and will only be turning up three main access points during the pilot plus hub houses (as needed). The three main access points for the pilot program are Linney's Mountain Tower, Round Top Mountain, and the Craftmaster Furniture Water Tower in Hiddenite. We also plan to deploy some hub locations on Energy United Poles. The best way to increase the likelihood of faster service at your location is to make sure your neighbors are also on the waitlist and you notify us of vertical assets that may make a good hub location. Please use this Form to provide information about your tall structures.
  • Additional FAQs

Links to Previous Newsletters (and topics)

Map Showing Current Focus Area

No. 4 Jan 2020 - Current streets with customers and focus area map. Top Questions and Answers. Energy United Poles and Vertical Assets, new local hiring. Link to January Newsletter.

No. 3 Dec. 2019 - First customers installed, December installation target area identified, Linney Mountain Tower Antennas Installed, and Energy United Pole form link and instructions provided. Link to December Newsletter.

No. 2 Nov. 2019 - Taylorsville Apple Festival - Marketing and Free WiFi, Alexander County Waitlist is Over 800 and Growing, and Linney Mountain Tower  Preparation, (links to Apple festival pictures, Google Maps - Energy United Poles, current planned focus area map, and available positions). Link to November Newsletter.

No. 1 Oct. 2019 - Linney Mountain Tower (why start with Linney), Alexander County Waitlist - Over 600 - The process for managing residential sign-ups was described, announced that we would be providing WiFi at the Apple Festival and shared local positions. Link to October Newsletter.
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