COVID-19 Customer Update

Dear Valued Customer,

The World Health Organization (WHO) declared the Corona Virus (COVID-19) outbreak a pandemic on 11th March 2020.  Ocean Network Express (ONE) is committed to weather through this crisis together with our valued customers during this challenging time.
Although we may not be able to go about our day-to-day business in the usual way, this does not stop us from meeting your shipping needs.   We would like to share with you following steps that have been taken to ensure that every reasonable and foreseeable circumstance is adequately considered for the continuity of our business.

You may continue to be in touch with your regular Account Manager for both Exports and Imports sales matters and our Sales team can be contacted on should you require assistance:

Documentation and Manifests
We request that all customers adhere to documentation cut-off times as directed by our Customer Services Team.  This is to ensure timely completion of Bills of Lading, and compliance with manifest submission requirements. Should you require assistance, please don't hesitate to reach out to our Customer Services Team on

Bills of Lading (Export)
We encourage the use of sea waybills as far as possible. However, if your transaction requires a Bill of Lading, the following options with minimal contact are available:
  • Electronic Bills of Lading –  Remote printing via our E-Commerce platform
  • Surrender Bills of Lading (SI instructions) –  Please indicate on your SLI if you wish us to hold original bills in our office to proceed with an express/telex release.
If you wish to know more about our E-Commerce platform, follow this link

Alternative Office Locations
Our Business Continuity Plan (BCP) may include flexible work arrangements from alternative locations for the well-being of our staff and to enable handling of Documents with a view to minimize human contact. We recommend that you check that documents are in good order, and consider using couriers to surrender documents where required to ONE Line NZ's Auckland office..

Notice of Arrival and Invoice will be provided (for locally-domiciled notify party at the country of delivery) prior to your shipments arriving at the port of discharge.  Please ensure that your shipper provides us with correct and accurate notify party information. If documents were not received, please check with our Customer Service Team on

Timely payments and surrender of original Bills of Lading in exchange for Delivery Orders are highly encouraged, and will ensure minimal disruptions to your valued shipments and supply chain.
Once again, we seek your utmost co-operation to ensure that we continue meeting your shipping needs with little to minimal disruption during these challenging times. 

Thank you for your continued support to ONE and we trust you will also continue to stay well and safe as much as we are also doing at ONE in our respective communities. : 
If you have any questions, contact your local ONE office on 0800 367 663

Copyright © 2020 Ocean Network Express (New Zealand) Ltd, All rights reserved.

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