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December 2020 Newsletter
This has been quite the year, hasn't it? As I reflect on how the year started and how it is ending, I am amazed at how the coronavirus pandemic has redefined what is "normal." Like so many others, I struggle to balance the demands of work and home which is not always easy to pull off when your office space also functions as a gym, a Zoom school, and a doggie daycare! But I am not complaining. I am lucky to say "I work from home" because it means that I have both—work and a home.

I want to use this last newsletter of 2020 to remind you that some things do not change, like the power of strong relationships. I also want to share some of the exciting things that we've been working on this year, like the launch of our
new online learning courses and the expansion of our Connecting Cohort Coaching Program for high-performance companies and teams that want to develop their relationship building skills.

I wish everyone a happy and healthy holiday season!

With gratitude,

Patrick Galvin, Chief Galvanizer
The Galvanizing Group
Author & Creator of
The Connector's Way
Keynote Presenter & TEDx Speaker
 

Why People Buy: It's About Relationships, Not Advertising

500 billion or $500,000,000,000.

That is how much companies around the world spend each year on advertising. The United States accounts for more than $250 billion of that amount.

It would stand to reason that advertising works. Why would sophisticated global corporations—selling everything from cars to carbonated beverages—spend half a trillion dollars every year on something that does not deliver results?

For one, advertising effectiveness has always been difficult to measure. The nineteenth century retailer John Wanamaker once said, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”

But Wanamaker, who was born in 1838, was not swimming in data—and today’s data tells a very interesting story. This story is brilliantly explained in a two-part series for Freakonomics Radio hosted by Stephen Dubner featuring interviews with prominent economic academics and researchers (listen to Part 1 and Part 2).

Consider the following:

  • When eBay dug into the numbers behind its paid-search budget, it found that instead of getting 50 cents of net profits back for every dollar spent online (what they thought they were getting), they were actually losing about 60 cents. The president of eBay, who later became C.E.O., cut the budget immediately by $100 million a year.
  • One of the largest advertisers in the world, Procter & Gamble, decided to cut $200 million out of their digital ad-spending budget out of concern for their brand and the effects of online bots on impression data. The result? No noticeable impact on the bottom line.
  • In a massive study published earlier this year, a trio of researchers from Northwestern University and the University of Chicago looked at the efficacy of TV advertising and found that the median brand has an ad elasticity of around .01. In other words, doubling the amount of advertising leads to a 1% increase in sales—making it 15 to 20 times less effective than what the advertising industry says.

Again, it would stand to reason that other companies immediately cut their ad spending when hearing of these jaw-dropping results. Right? Wrong!
 

Tilting at Trillion-Dollar Windmills

It is difficult to get a man to understand something when his salary depends on his not understanding it.” – Upton Sinclair (1878-1968)

Many people’s livelihoods depend on advertising—whether it works or not. And conventional wisdom can be very hard to change, especially when entire economies are built around it (two of the most valuable companies in the world make their money on advertising; over 80% of Google’s revenue and more than 98% of Facebook’s).

Also, let’s be honest—the marketplace is less than transparent. This makes it hard for anyone who isn’t an experienced data analyst to measure what is going on. Tim Hwang, research fellow at the Center for Security and Emerging Technology at Georgetown, theorizes that digital advertising is grotesquely overvalued—and that the bubble may be about to burst:

“This is exactly the kinds of behavior that occur in other financial bubbles, where the red lights are flashing but everybody in the industry just refuses to take a look at the real data.”
 

A Better ROI

It is clear from listening to the Freakonomics Radio episodes that a vast majority of companies overinvest in advertising without any solid proof that it works. Moreover, in an average week most brands earn a negative R.O.I. and would earn higher profits if they decided not to advertise.

Imagine what would happen if companies diverted just a small fraction of their ad dollars into strengthening the relationship building prowess of their workforce. Most, if not all, would see a significant return on investment. Why? Because across industries, the leading source of sales are repeat and referred customers—i.e., people who buy products and services from companies that treat them as more than just clicks or eyeballs.

These are the companies that will not only survive, but also thrive.

What can an intentional focus on business relationship building do for your company? Visit The Galvanizing Group or contact us at info@galvanizinggroup.com to learn how we help high-performance companies and teams galvanize repeat and referred business through better relationships.

About This Newsletter

Since 2002, The Galvanizing Group has operated on the principle that strong relationships are the key to personal and professional success. Our newsletter contains stories, tips & ideas that you can use to galvanize your business with better relationships. Your information will NEVER be shared and you may unsubscribe at any time by clicking the link at the bottom of every email.
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